Disruptions in the packaging process are sometimes unavoidable. In this case, a fast response and professional solutions are essential to prevent production lines from coming to a standstill. Thanks to our in-house trained service engineers, who have many years' experience, we are able to guarantee the shortest possible Mean Time To Repair (MTTR).
In many cases, malfunctions can be resolved via the phone and/or internet. However, a service engineer may also have to visit your premises. Because our service engineers are located throughout the country and are familiar with all packaging machines or lines, we can guarantee fast response times when resolving malfunctions. Our service helpdesk is open 24 hours a day, 7 days a week, and 52 weeks a year in order to keep your processes running smoothly and immediately resolve malfunctions.
A service contract will guarantee preventive maintenance and allow you to effectively manage costs. If necessary, we can also guarantee that a service engineer will arrive at your site within an agreed time frame.